Complaints

Classicline Insurance acts on behalf of insurance companies or Lloyd’s syndicates: the procedure that will apply depends on whose behalf we act. To identify which procedure applies to you, please refer to your policy wording.

If you have any doubt on which procedure applies to you, Classicline will be happy to help.

Should you wish to complain about ClassicLine

If you have a complaint that is directly related to ClassicLine. Then you can contact the Operations Director in the following ways:

In writing:

Darren Ansell,
138 Castle Street,
Hinckley,
LE10 1DD

By phone:

01455 639 000

Should you wish to complain about your insurance policy, or the insurance company

Please refer to your insurance companies policy wording and use the contact details listed in the complaints section.

When contacting the insurer please quote your insurance document number in any communication, which is shown on either your certificate of insurance or schedule. If the complaint is regarding a claim please quote your claim number if known.

Should you remain dissatisfied with the response that you receive from your insurer or us

If you’re still dissatisfied with the response that you have received, you may if you wish refer your complaint to Lloyd’s of London if the insurer is a Lloyd’s syndicate. Lloyd’s will investigate the matter and provide a final response.

Details of Lloyd’s complaints procedures are set out in a leaflet “Your Complaint – How We Can Help” available at www.lloyds.com/complaints and are also available from the address below.

Lloyd’s contact details are as follows:

In writing:

Complaints Team,
Lloyd’s,
One Lime Street,
London,
EC3M 7HA

By phone:

+44 (0)20 7327 5693

Should you remain dissatisfied with the response that you receive from Lloyds

If you are not happy with the way Lloyds handle the complaint or if your insurer is not a Lloyd’s syndicate then you can refer your case to the Financial Ombudsman Service. You can find information about the Financial Ombudsman Service on their website.

You can contact them in one of the following ways:

In writing:

The Financial Ombudsman Service,
Exchange Tower,
London,
E14 9SR

By phone:

0800 023 4567
or
0800 123 9123