Classicline Insurance acts on behalf of insurance companies or Lloyd’s syndicates: the procedure that will apply depends on whose behalf we act. To identify which procedure applies to you, please refer to your policy wording.

If you have any doubt on which procedure applies to you, Classicline will be happy to help.

Should you wish to complain about ClassicLine

If you have a complaint that is directly related to ClassicLine. Then you can contact the Operations Director in the following ways:

Write

Darren Ansell,
138 Castle Street,
Hinckley,
LE10 1DD

Phone

01455 639 000

Should you wish to complain about your insurance policy, or the insurance company

Please refer to your insurance companies policy wording and use the contact details listed in the complaints section.

When contacting the insurer please quote your insurance document number in any communication, which is shown on either your certificate of insurance or schedule. If the complaint is regarding a claim please quote your claim number if known.

Should you remain dissatisfied with the response that you receive from your insurer or us

If you’re still dissatisfied with the response that you have received, you may if you wish refer your complaint to Lloyd’s of London if the insurer is a Lloyd’s syndicate. Lloyd’s will investigate the matter and provide a final response.
Details of Lloyd’s complaints procedures are set out in a leaflet “Your Complaint – How We Can Help” available at www.lloyds.com/complaints and are also available from the address below. Lloyd’s contact details are as follows:

Write

The Financial Ombudsman Service,
Exchange Tower,
London,
E14 9SR

Phone

0800 023 4567
or
0800 123 9123