Classicline Insurance Services Ltd is committed to protecting your privacy. We take great care to ensure your information is kept safe and secure.

This policy explains how we will collect, store, use and share your personal information. We collect information in a number of ways including when you use our website, a third party website, submit an application form or provide information to us by post, email, phone or text.

About us

We are ClassicLine Insurance Services Limited , our address is 138 Castle Street Hinckley LE10 1DD.Details about us can be found here.

We provide insurance and associated services to our customers. We work with insurance companies to provide you with your insurance policy. For the purposes of the data protection law the data controller for the services we provide to you will be Classicline Insurance Services Limited. We are registered with the ICO, registration number Z9946380.

Where we collect your personal information

We might collect personal information about you from:

  • you;
  • your family members;
  • your employer or their representatives;
  • other companies in the insurance market;
  • anti-fraud databases, sanction lists, court judgement and similar databases;
  • government agencies such as DVLA and HMRC;
  • the publicly available electoral register; and
  • in the event of a claim, third parties including the other party to the claim, witnesses, experts, loss adjusters, legal advisors and claims handlers.

How we use your information

To provide you with an insurance quotation, to assess the terms of your insurance contact or to deal with any claims, we made need to share your name, address, date of birth and details such as medical or criminal convictions. The recipients of this information could include (but are not limited to) credit agencies, anti–fraud agencies, other insurers, underwriters and other group companies who provide administration or support services. For claims handling, the recipients could include (but are not limited to) external claims handlers, loss adjusters, legal and other expert advisers who are involved in the claim. More information about these disclosures is set out below.

The data protection laws classify information about your medical conditions, disabilities and criminal convictions as ‘special category’ personal data which warrants extra protection. We will only share this kind of personal data when it is essential to provide you with a quotation, administer your insurance contract or deal with any claims, or anti-fraud purposed and will only be used in accordance with appropriate laws and regulations.

Most of the personal information you provide to us is needed for us to assess your request for insurance, to find an insurance product for you and then to administer that policy. Some of the information is collected for fraud prevention purposes, as described below. If we need your consent to use any specific information, we will make it clear at the time we collect information from you. You are free to withhold your consent or withdraw it at any time, but if you do so it may impact upon our ability to provide quotations or insurance.

Individual Details

Name, address (including proof of address), other contact details such as email address and telephone number, gender, marital status, date and place of birth, nationality, employment status, job title, details of family members including their relationship to you.

Identification Details

National insurance number, passport number, driving licence number, other relevant licences.

Financial Information

Bank account and/or payment details, income and other financial information.

Policy Information

Information about the quotes you receive and policies you take out.

Special Categories of Data

Health, disability, criminal convictions (including motoring offences).

Credit and Anti-Fraud Information

Credit history, credit score, sanctions and criminal offences, including information received from external databases about you.

Previous and Current Claims

Information about previous and current claims (including under other insurance policies) which may include data relating to your health, disabilities, criminal convictions (including motoring offences) and in some cases surveillance reports; also dashcam recordings where this technology has been used.

Accepting and Administering Your Policy

If you pay your premiums via a credit facility, we may share your information with credit reference agencies and other companies for use in credit decision, to prevent fraud and to find people who owe money. We share information with other insurers, certain government organisations and other authorised organisations.

Insurance Underwriting

We look at the possible risk in relation to your prospective policy (or anyone else involved in the policy) so we can:-;

  • Consider when to accept a risk
  • Make decisions about providing and dealing with insurance and other related products for you and members of your household
  • Set price levels for your policy
  • Confirm your identity and prevent money laundering
  • Check the claims history for you or any person or property to be involved in the policy or a claim at any time. We may do this when you apply for insurance, if there is an accident or claim or at the time you renew your policy.

Profiling

When calculating insurance premiums, we may compare your personal details against industry averages. Your personal information may also be used to create industry averages going forwards. This is known as profiling and is used to ensure premiums reflect risk. Profiling may also be used to assess the information you provide so we can understand risk patterns.

Special categories of personal data may be used for profiling where this is relevant, such as medical history or past motoring convictions (including motoring offences).

We may also make some decisions (for example about whether to offer cover or what premiums will be) without any intervention from our staff. These are known as automated decisions, some of our decisions are made automatically by inputting your personal information into a system or computer and the decision is calculated using certain automatic processes rather than our employees making those decisions. We may make automated decisions in the following situations:

  • Deciding your premium ; we use the personal information that you and others provide to us about you, your family (if applicable to the insurance), property, where you live, and other non-personal information to determine your premium and eligibility. The price also depends on what options you have chosen to purchase. We also use information about how long you have been a customer, quote history, telematics data (if applicable) how many claims you have made and how much you pay in premiums to determine what terms you are offered at renewal.
  • Fraud Prevention:- we use computers to automatically refer to internal and external databases to run fraud and anti money laundering checks which helps us decide whether someone might pose a fraud or money laundering risk, to identify if any behaviour displayed is similar to known fraudsters or money launders, to check that the information we hold about someone is consistent with the information we already hold about them or if we believe that someone is hiding their true identity.
  • Approving your application;-   we may use scoring methods to assess and approve or decline your application, to verify your identity. Examples of information used by our systems to do this include: your age, your postcode, your driving history. If you do not consent to us processing this information in this way, we may be unable to assess your application or offer you cover. We use individual credit information about you provided to us by third parties in order to assess your suitability for insurance, the price we offer to you and the method of payment. The information used to assess your insurance risk includes: verification of your residence at address via bills and electoral roll, historic payment behaviour on financial products, prior insolvency and any prior county court judgements. If we are unable to validate your residence at the insured address or consider your historic payment behaviour with creditors to be significantly adverse we may vary our payment method or we may have to decline to offer you a price for your insurance risk

Cookies

Cookies are text files that help websites to identify the computer being used. Cookies are downloaded onto your computer.

Most websites use cookies, and so do we. When your computer first logs onto Classicline Insurance’s website, you would have seen a warning – which you could choose to accept or decline. You can then continue without adding further cookies, but if you want to make an application through our website, you’ll need to accept cookies to do that.

We also use cookies from trusted third parties. We will only use these cookies when we are confident that your data will be stored in line with the law. The main provider we use is Google Analytics. This uses a third-party cookie that helps us to track how the site is used. Being able to see what works for our customers is an important way to help us make our service the best it can be.

Motor Insurance Database (MID)

Information about your insurance can be added to the Motor Insurance Database (vehicle policies only when road cover is being provided) which is managed by the Motor Insurers Bureau (MIB). Certain government or authorised organisations including the police, DVLA,DVLNI, Insurance Fraud Bureau and other organisations allowed by law may use the MID and the information on it for purposes including :-

  • Continuous Insurance Enforcement (you can obtain information about this form the department of transport).
  • Electronic vehicle licensing
  • Law enforcement for the purposes of preventing, detecting, catching or prosecution of offenders
  • Providing government services or other services aimed at reducing the level of uninsured driving.

If you are involved in a road traffic accident (either in the UK, the EEA or certain other territories), insurers or the MIB (or both) may search MID to gather relevant information. Anyone making a claim for road-traffic accident (including their appointed representives and citizens of other countries) may also gather relevant information which is held on MID.

It is vital that MID holds your correct registration number. If it is not shown correctly on the MID, you are at risk of having your vehicle seized by the police. You can check that your correct registration number details are shown on the MID at www.askmid.com.

Managing Claims

If you make a claim, we may need to release information to another person or organisation involved in that claim. This includes, but is not restricted to, others involved in the incident, their insurer, their solicitor or representative and medical teams, authorised repairers, the police or other investigators. We also may also have to investigate your claim and conviction history. This may involve external claims handlers, loss adjusters, legal and other expert advisers.

Under the conditions of the policy arranged for you, you must tell us about any incident (such as an accident, theft or property claim) which may or may not result in a claim.

Call Recording

You should note that some telephone calls may be recorded or monitored, for example calls to or from our quotes department, customer services department or renewals department. Call recording and monitoring may be carried out for the following purposes:-

  • Training and quality control
  • As evidence of conversations
  • For the prevention or detection of crime (e.g. fraudulent claims)

Preventing or Detecting Fraud

We may check your information against a rage of registers and databases for completeness and accuracy. We may also share your information with law enforcement agencies, other organisations and public bodies.

If we find that false or inaccurate information has been given to us, or we suspect fraud we will take the appropriate action. If fraud is identified, details provided may be passed to fraud prevention agencies including Claims Underwriting Exchange Register and the Motor Insurance Anti-Fraud and Theft Register. Law enforcement agencies may access and use this information.

We and other organisations, including those from other countries, may also access and use this information to prevent fraud and money laundering, for example when:-

  • Checking details on applications for credit and credit related or other facilities
  • Managing credit and credit related accounts or facilities
  • Recovering debt
  • Checking details on proposals and claims for all types of insurance
  • Checking details of job applicants and employees

Newsletters, Mailing List, Requests For Information

If you allow us to or have previously allowed us, we may – from time to time – get in touch about new products or services we can offer. This might include sharing information about services that can be provided for other types of insurance within the Classicline group of companies only.

If you decide to opt out, we will remove you from our mailing lists – but then you won’t be able to access the promotional offers or discounts that might be available.

Retention

We will keep your personal data for only as long as is necessary for the purposes for which it was collected. In particular we will retain your information for as long as there is a possibility that either you or we may want to bring a legal claim under or relating to the insurance policy we have arranged for you, or where we are required to keep your information for legal or regulatory purposes.

Your Rights

You have rights under the data protection laws including the right to access the information we hold about you (subject to any legal restrictions that may apply), to have the information corrected if it is inaccurate and to have it updated if it is incomplete. In certain circumstances you may have the right to restrict, object to processing, to receive an electronic copy of your data (data portability)or have your data deleted.

If you wish to exercise any of your rights, please feel free to contact us at:-.

Data Protection Department,
Classicline Insurance Services Ltd,
138 Castle Street,
Hinckley,
LE10 1DD

Email: dataprotection@classiclineinsurance.co.uk
Telephone: 01455 639 000

You also have the right to complain to the Information Commissioner:-

Commissioners Office
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF

Telephone: 0303 123 113
Email: casework@ico.org.uk